Warranty and Returns
Please select your items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund or exchange.
We are not responsible nor liable for any loss of business due to faulty products.
Customers should always keep backup equipment to ensure the business continues to operate smoothly.
Hardware Fault Claims
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty please contact us immediately to authorise a replacement.
Products sold by us are covered by Return to Base warranty unless specified otherwise.
The warranty covers manufacturer defects and is provided directly by the manufacturers or their authorised distributors in Australia.
Damage caused by misuse, electrical faults or spikes, accidental or wilful damage, water or liquid damage and other external damage are not covered by the warranty.
Prior to returning of any products, you must contact us for Authorisation.
Products which are returned without authorisation may be declined and returned to sender.
All damages or claims must be filed with the carrier (if damage is noted at the time of delivery).
We will be more than happy to assist you if this unlikely event should occur.
All warranty claims are back to base at the expense of the customer.
We will have the goods sent back to you repaired, however we do not cover freight expenses for warranty repairs.
Please contact us if you wish to make arrangements for this.
Donohue Consultancy does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair.
DOA & Breakages
All Returns and Breakage Notifications much be made within 7 days of Delivery.
DOA (Dead on Arrival) must also be advised with 7 days so we can arrange brand new goods to be shipped and the other to be collected at the manufacturers expense.