Support Services

Instant Help

When issues arise, you can’t afford to spend time researching solutions or spend hours waiting on hold to get answers or days to get an email response.

Dedicated Support

We hear your frustrations. This is why we have recently introduced dedicated support plans for Australian businesses who need support and solutions straight away.

Australian Ecommerce Experts

Get access to onshore Australian experts who understand ecommerce and understand your business with fast turn-around times.

For every budget

Tiered plan options to suit all budgets and requirements and direct phone and email access. No more jumping through hoops to get help.

Get instant access to help on things such as:

  • Product related questions or issues 
  • Control panel questions
  • Shipping, order issues and best practices 
  • Pricing promotions, discounts and coupons 
  • Assistance with imports/exports (orders and products) 
  • data import/export support (orders, products, customers, etc)
  • integrations support (Limited to Neto advertised integrations)
  • Design tweaks 
  • Carousel banner design


We only have limited numbers available and only conduct intakes periodically. To avoid disappointment, provide your details below and have our specialists contact you.